• What is the e-Dirham card?
    The e-Dirham is a Payment Tool devised by the Ministry of Finance & Industry in order to facilitate collection of Revenues, providing the Government with a Secure Payment Method, and providing the public with a convenient payment tool.
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  • Does the e- stamp indicates any amount?
    Yes, e-stamp is an official electronic stamp issued by Ministry of Finance and Industry indicates the fees amount paid using the e-Dirham.
     
  • Can the EPOS deducted two times for one service?
    Yes, but the supervisor should reverse the operation if it is within the same day. In case of a delayed to the second day an official letter should be send to the Ministry of Finance to issue payment receipt. 

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  • What shall I do if I forget the Pin Code?  
    You can call the Customer Service to take action or use the internet to change the Pin Code.
     

  • What can I do when the cards are not activated?  
    For a Government client card (GCC) call the customer service on 8002243 to change pin code and stop the cards activation.  
     

  • How can I stop the Card Activation?
    The authorized person should send an official documents like the client card to stop the activation or to reactivate the card.
     

  • Where can I get e-Dirham Cards ?
    Government client card (GCC) available in Ministry of finance & industry.
    Fixed value Edirham cards available in the following Banks (e-Dirham Members):

          Abu Dhabi Commercial Bank
    National Bank of  Dubai
    Commercial Bank of Dubai
    Union National Bank
    National Bank of Sharjah
    Al-Mashreq Bank
    Arab Bank for Investment & Foreign Trades.

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  • Is there any specific amount should be deposit in the GCC ?
    No, any amount can be deposit in the GCC. 
     

  • What are the cards categories available for the fixed value Edirham cards?  
    Cards amounts are available in the following Categories (100-200-300-500-1000-3000-5000)  
     

  • What are the ministries that are using the smart Cards for their services?

Ministry of Finance and Industry
Ministry of Economy and Commerce
Ministry of Information and Culture
Ministry of Health
Ministry of Labor and Social Affairs
Department of Naturalization and Residency

 


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